UX Audit Services for B2B B2C SaaS Companies and Startups
A confusing design can negatively impact your business performance. Let me identify UX gaps and develop a strategic plan to address them effectively.
I’ve worked with some of the best companies.
UI UX Audit Projects
See my client’s success stories. Dive in and look around!
Fitness app UI/UX
Meditation App
B2B Dashboards
Have you ever recognized the signs of a poor user experience?
Your app has become overly complicated.
New features, updates, and optimizations have transformed your once minimalist app into a cluttered experience.
Your business results could improve.
Despite a lengthy and expensive customer acquisition process, your conversion rates are not seeing significant growth.
Your users are entirely bewildered.
Customer support has reported that users have difficulty locating and accomplishing their needs.
Your feedback is being overlooked.
User feedback and insights are piling up, but they aren’t being addressed, leading to missed opportunities for improvement.
Poor user experience is costing you money right now.
💔
33%
customers would abandon a brand they once loved after a single negative experience.
☹️
Only 1 in 27
customers voice their complaints when dissatisfied; the others leave without a word.
👎
15%
customers will share their negative experiences with 15 or more people.
⚙️ Proven Path
UX Audit Process
I can help you identify the pain points in your app that are causing user frustration. My app UX audit process consists of five steps to analyze user interactions with your product, pinpoint what works and doesn’t, and suggest improvements.
1
Discovery 🎯
First, I’ll explore your app, create user flow maps, and collaborate with your Product team to comprehensively understand its functionality from the ground up.
2
Research 🔍
Next, I’ll conduct in-depth interviews with your customers, Product, and Support teams to compile a list of challenges users encounter while using your app.
3
Sensemaking 👨🏼💻
I will connect the identified product issues to specific user flows and brainstorm potential solutions to address these challenges.
4
Prioritization ✅
Finally, I’ll facilitate a workshop with your Product team to outline possible solutions using the Impact/Effort prioritization matrix.
5
UX Audit Report 📈
Based on the established priorities, I’ll deliver a comprehensive UX audit report and a redesign roadmap for future UI/UX initiatives.
UX Audit Tools
- Google Analytics— This provides valuable insights regarding your website visitors, which you can utilize to improve your user experience.
- Microsoft Clarity— This creates interactive heat maps of users’ clicks, scrolls, and moves to give you an idea of how users interact with your website.
- Figma for heuristic evaluation report generation.
My UI/UX Design Offerings
With my UX audit services, I will enhance your product’s performance, achieve conversion goals, and boost customer retention.
01
Accessibility Compliance
Websites/Apps that impress everyone.
- My Accessibility Compliance Audit process ensures your digital product meets accessibility standards and regulations, including –
- Web Content Accessibility Guidelines (WCAG)
- European Accessibility Act (EAA)
- Americans with Disabilities Act (ADA)
02
Heuristic Evaluation
An evaluation by a UI/UX Designer.
- I audit your digital product against usability heuristics for UI design, focusing on –
- Visibility
- User control and freedom
- Consistency and standards
- Error prevention
- A comprehensive report outlines issues and recommendations for enhancing the user experience and ensuring your product meets optimal UX standards.
03
Design System Compliance
For a seamless experience.
- In my design system evaluation services, I ensure your digital product aligns with your organization’s design system.
- I thoroughly audit your design system and the product to identify inconsistencies and non-adherence.
- A final report is shared, showcasing deviations from standards and suggesting potential improvements.
David Orban
CEO, Tesla Table
★★★★★
UX audit completed on a restaurant table booking app
“As a busy restaurant owner, I wanted to automate my operations and offer customers a more enhanced experience. Prince Pal created this app experience that seamlessly helped me connect with my guests, waiters, chefs, and managers. I would highly recommend his UI/UX design and Audit Services.”
🟢 Now available for hire
Let’s talk
FAQs – All the answers to your questions.
What is a UX audit, and Why is it Important?
How long does a UX audit take?
What improvements can I expect after a UX audit?
What Do UX Audit Services Include?
– Interviews with your product team
– Competitor analysis
– Heuristic evaluation
– Information architecture analysis
– User flow mapping
– User research and testing
– Visual design review
– A comprehensive UX audit report detailing identified issues and recommended solutions.