Find Why Users Drop Off, Get Confused, or Don’t Convert — In Just 7 Days
A SaaS UX Audit by an 18+ year Product Designer to uncover friction, improve adoption, and turn your product experience into a growth engine.
What You Receive
Your UX Audit Includes:
✓ 40+ page UX Audit Report
✓ UX Scorecard
✓ User Journey Issues
✓ Heuristic Evaluation
✓ Conversion Problems
✓ Competitor Benchmark
✓ Priority Fix Roadmap
✓ Loom Video Walkthrough
✓ 30-Min Strategy Call
I’ve worked with some of the best companies.
Specialized UX Audits for AI SaaS Products
AI products fail differently.
I audit:
✓ AI onboarding
✓ Prompt experiences
✓ Human-AI workflows
✓ Explainability
✓ Trust signals
✓ Automation boundaries
✓ AI output feedback loops
Music
Aiode – AI Music
Redesigned Aiode’s product, website, and landing pages over two years.
Artificial Intelligence
Dental AI Receptionist
A dental receptionist platform designed to reduce front desk workload.
Fintech
AkibaOne
Built systems supporting content, users, and internal workflows at scale.
TeleHealthcare
Dental.com
Discover how I designed an AI-powered dental assessment.
Branding
Olive n Oak
Luxury branding and website design for a Dubai-based real estate brand.
Filmmaking
Cinemachina AI Filmmaking
Partnered with the Cinemachina team to improve UX, workflows, and optimize AI content generation.
Have you ever recognized the signs of a poor user experience?
Users Sign Up… Then Never Come Back?
Common SaaS Problems I Find:
❌ Low activation rates
❌ Too many support tickets
❌ Confusing onboarding
❌ Poor dashboard adoption
❌ Failed product demos
❌ Low trial-to-paid conversion
Poor user experience is costing you money right now.
💔
33%
customers would abandon a brand they once loved after a single negative experience.
☹️
Only 1 in 27
customers voice their complaints when dissatisfied; the others leave without a word.
👎
15%
customers will share their negative experiences with 15 or more people.
⚙️ Proven Path
UX Audit Process
I can help you identify the pain points in your app that are causing user frustration. My app UX audit process consists of five steps to analyze user interactions with your product, pinpoint what works and doesn’t, and suggest improvements.
1
Discovery 🎯
First, I’ll explore your app, create user flow maps, and collaborate with your Product team to comprehensively understand its functionality from the ground up.
2
Research 🔍
Next, I’ll conduct in-depth interviews with your customers, Product, and Support teams to compile a list of challenges users encounter while using your app.
3
Sensemaking 👨🏼💻
I will connect the identified product issues to specific user flows and brainstorm potential solutions to address these challenges.
4
Prioritization ✅
Finally, I’ll facilitate a workshop with your Product team to outline possible solutions using the Impact/Effort prioritization matrix.
5
UX Audit Report 📈
Based on the established priorities, I’ll deliver a comprehensive UX audit report and a redesign roadmap for future UI/UX initiatives.
UX Audit Tools
- Google Analytics— This provides valuable insights regarding your website visitors, which you can utilize to improve your user experience.
- Microsoft Clarity— This creates interactive heat maps of users’ clicks, scrolls, and moves to give you an idea of how users interact with your website.
- Figma for heuristic evaluation report generation.
My UI/UX Design Offerings
With my UX audit services, I will enhance your product’s performance, achieve conversion goals, and boost customer retention.
01
Accessibility Compliance
Websites/Apps that impress everyone.
- My Accessibility Compliance Audit process ensures your digital product meets accessibility standards and regulations, including –
- Web Content Accessibility Guidelines (WCAG)
- European Accessibility Act (EAA)
- Americans with Disabilities Act (ADA)
02
Heuristic Evaluation
An evaluation by a UI/UX Designer.
- I audit your digital product against usability heuristics for UI design, focusing on –
- Visibility
- User control and freedom
- Consistency and standards
- Error prevention
- A comprehensive report outlines issues and recommendations for enhancing the user experience and ensuring your product meets optimal UX standards.
03
Design System Compliance
For a seamless experience.
- In my design system evaluation services, I ensure your digital product aligns with your organization’s design system.
- I thoroughly audit your design system and the product to identify inconsistencies and non-adherence.
- A final report is shared, showcasing deviations from standards and suggesting potential improvements.
David Orban
CEO, Tesla Table
★★★★★
Prince helped us simplify a complex AI workflow and redesign our SaaS experience for the restaurant industry.
🟢 For selected SaaS founders:
Free 15-minute UX opportunity review available.
FAQs – All the answers to your questions.
What is a UX audit, and Why is it Important?
How long does a UX audit take?
What improvements can I expect after a UX audit?
What Do UX Audit Services Include?
– Interviews with your product team
– Competitor analysis
– Heuristic evaluation
– Information architecture analysis
– User flow mapping
– User research and testing
– Visual design review
– A comprehensive UX audit report detailing identified issues and recommended solutions.